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We accept a variety of payments using industry standard secure shopping methods. You can shop with confidence!

Our Commitment to Your Privacy

This web site is maintained for by R U On The Net Inc.. It respects the privacy of our site visitors. We realize that many visitors to our site are concerned about providing personal information, so we've developed a formal privacy policy to assure you that we take seriously our responsibility to protect customer information.  We assure you that we use personal information only with your permission, as necessary to complete your order and keep you updated about our product line. We may update our policy from time to time, so please check in occasionally.

We do not collect personal information from individuals unless they provide it to us voluntarily and knowingly. If you are just visiting Design A Charm and learning about our process, we invite you to do so without any risk.

Should you choose to order our products it will be necessary for you to provide us with your contact information. This will include your name, address, phone number, email address and, if you purchase online or via phone, credit card information. Any information you provide stays on our web server in a secure area and is maintained there.

The images provided to us to create your charms remain the property of the original owner. We will only use your image to create your charm. Original images sent to us via standard postal mail will be returned with the order. We will keep a digital version of all orders on file to expedite reorders.

PLEASE NOTE: By submitting an image or photograph, you are agreeing to the terms and conditions of the site, and are agreeing that you have the rights and permission to use such image(s) and photographs. In submitting the image, you are granting Design a Charm and it's site owner, RU On The Net Inc. permission to use the image(s) in marketing and advertising collateral, without any consideration or notice.

When you purchase items from our online store, you will be added to our Customer Database. We will never share your email address with any third parties. If you prefer not to receive mailings from us, please advise us by using the mail, phone or e-mail address provided above. All of our email newsletters contain an 'opt out' link that will remove you from our mailing list, should you choose not to receive promotional announcements and new product updates. Please include your name and address if you are contacting us by mail or e-mail and we will promptly address your request for exclusion.  If you have multiple emails that forward to one address, please be sure to provide them all with your unsubscribe request so we can make sure that we do not email you in the future.

We also maintain a number of e-mail mailboxes in an effort to support our online customers as effectively as we do on the phone or through the mail. We read every e-mail that we receive and do our best to respond within 48 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved.  We never sell or share your email address with any third party. 

Like most companies, we use "cookies" (small pieces of information stored on your computer) on our web site. The cookie allows us to manage your session (your visit to our site). This is necessary to ensure that we can collect your order while you browse through the catalog and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer. 

Our site uses secure pages to insure that the personal part of your order (ie, credit card info) sent between your computer and our system is secure. This is necessary to protect your payment information.

We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers, Netscape and Internet Explorer, make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen.

We welcome your comments and suggestions regarding our website! If you would like to share your experience with us, please email our office, , so we may address your concerns. Thank You!

You can contact Design A Charm's company at the following address:

Design A Charm
c/o RU On The Net Inc.
101-1001 West Broadway
Vancouver, BC V6H4E4
Tel. 604.731.1234



"Thank you so much or the beautiful job that you did on Gracie's pendant. It came out better than I even imagined that it could. This charm helps us to remember, in such a positive way. We will recommend you to all our friends."   
Sherryl , St. Louis, MO

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